Privacy Policy
Last updated: December 2025
This Privacy Policy explains how Ubuhle Bezwe Residence (“we”, “us”, “our”) collects, uses, discloses, and protects your personal information when you make a booking, stay with us, visit our website, or communicate with us.
We are committed to protecting your privacy and handling your personal information in accordance with applicable data protection laws, including the Protection of Personal Information Act (POPIA) of South Africa.
1. Information We Collect
We may collect the following types of personal information:
- Personal details: Name, surname, ID or passport number, nationality
- Contact details: Email address, phone number, physical address
- Booking information: Check-in and check-out dates, room preferences, number of guests
- Payment information: Payment confirmations (card details are processed securely by third-party payment providers and are not stored by us)
- Communication: Emails, messages, or enquiries sent to us
- Website usage information: IP address, browser type, and pages visited (if applicable)
2. How We Use Your Information
We use your personal information to:
- Process and manage bookings and reservations
- Communicate with you regarding your stay or enquiries
- Comply with legal and regulatory requirements
- Improve our services and guest experience
- Send important notices related to your booking
We will only use your information for lawful and relevant purposes.
3. Sharing of Information
We do not sell or rent your personal information. We may share your information only with:
- Trusted service providers (e.g. payment processors or booking platforms)
- Legal or regulatory authorities when required by law
All third parties are required to protect your information and use it only for the purposes specified.
4. Data Security
We take reasonable technical and organisational measures to protect your personal information against loss, misuse, unauthorised access, or disclosure.
While we strive to protect your information, no method of transmission over the internet is completely secure.
5. Data Retention
We retain personal information only for as long as necessary to fulfil the purposes outlined in this policy or as required by law.
6. Your Rights
You have the right to:
- Request access to your personal information
- Request correction or deletion of your information
- Object to the processing of your information
- Withdraw consent where applicable
Requests can be made by contacting us using the details below.
7. Cookies (If Applicable)
Our website may use cookies to improve functionality and user experience. You can adjust your browser settings to refuse cookies if you prefer.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on our website or made available upon request.
9. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact:
Ubuhle Bezwe Residence
Email:
Phone: +27 66 286 8363Â
Address: 25 Woodpecker, Port Shepston, KZN, 4240
By making a booking or using our services, you acknowledge that you have read and understood this Privacy Policy.